Consumers have complaints against almost all telecom companies in India over network problems. However, BSNL may be at the top of this list. Currently BSNL offers recharge plans much cheaper than other telecom operators in India. But customers cannot avail these plans due to network problems. Calling customer care again does not solve the problem. That’s why this time BSNL arranged for customers to complain online. Let’s take a look at how to file a complaint online.
Procedure for BSNL customer complaints
To inform the customer first about network or other problems http://126.96.36.199/pgs/internet/pgwebregn.asp Go to the website. Click on the link to see a form called ‘Grievance Registration Form of BSNL’. Then you have to give some necessary information. You need to fill in the information like a resident of any telecom circle, your name etc. here.
Then there will be a house to give the address. Enter the address where you are experiencing the problem. Then you have to give your pincode in ‘Place / Exg-Code’. In addition, you need to enter your phone number and email address so that BSNL representatives can easily contact you.
In addition, this form should also mention another important issue which is the type of your problem. It should be written in the box called ‘Grievance Nature’. There will be several options. You have to choose your problem. Then in this box ‘Grievance in Brief’ you can briefly describe your problem.
When all issues are reported, click the ‘Submit’ button. If you do not want to submit the relevant form, you have to click on the ‘Exit’ button.