TRAI has fined telecom companies for cheating people due to fake SMS

Currently a large number of people in India use digital payment services. Everything from bill payment to money transfer is now possible via smartphone. However, if you are a little careless with this service, you are more likely to be deceived. If you click on any fake link on the phone, you can be gone. However, it is not only the fault of the fraudsters, but also the telecom operators are allowed to send such SMS without verification. But this time the government has taken strict action on this issue. The Telecom Regulatory Authority of India (TRAI) has fined Indian telecom operators Rs 35 crore for allowing fake SMS. The government agency BSNL has to pay the highest fine. Their fine is Tk 30.1 crore. BSNL has to bear this penalty for running spam calls and fake SMS on its network.

Telecom Operator vs. Digital Payment Platform

Please be informed that these huge fines have been imposed on various telecom operators based on the complaints of various digital payment companies. A case is also pending in the Delhi High Court in this regard. Digital payment companies complain that telecom operators are not maintaining transparency in SMS handling. At the same time, they are giving fraudsters the opportunity to send such SMS, which is causing their users to fall victim to financial fraud. Paytm is the first of these complainants. Many Paytm subscribers complained about such SMS on social media platforms. These SMSes were asking to change the password of Paytm account or asking for OTP.

Following the allegations, the Delhi High Court directed TRAI to take urgent action in the matter. As a result of the order of the High Court, TRAI has imposed this huge fine.

The amount of the fine

India’s four major telecom operators Jio, Airtel, Vodafone Idea and BSNL have been fined. The highest fines have been imposed on BSNL. The report said BSNL was being fined for violating TRAI rules and not responding to show-cause notices. BSNL also did not submit a performance-monitoring report. They will have to pay a fine of Tk 30 crore for all these negligence.

Among other operators, Vodafone, Airtel and Quadrant have been fined Rs 1.72 crore, Rs 1.33 crore and Rs 1.41 crore respectively. GEO has also been fined, but the amount of the fine was not reported. According to TRAI, the fine was imposed for violating the Telecom Commercial Communications Customer Preference Regulation.

BSNL has not commented on the huge fine. Hopefully they will respond to this in the next few weeks. As such, BSNL lags far behind other telecom operators in the current market. There is no doubt that this huge fine will make their overall condition worse.